| Building a Service Culture(Growth Engineer 1 Starter)
Effective customer service can be affected by training and processes, but more than anything, it's a cultural issue. Learn how to embed a culture of service excellence in your organisation
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| Training 1 - The Role of the Trainer and the Learning Process(Growth Engineer 3 Sales Mgr)
Understand why organisations train, how training can meet the needs of the business, the qualities of a successful trainer, the different styles and types of learning and how to match your training to them
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| Training 4 - Delivery and Evaluation(Growth Engineer 3 Sales Mgr)
How to understand the structure of groups, how to anticipate and overcoming trainee problems
and handle difficult trainees.
Effective delivery of training sessions.
Effectively measuring learning outcomes
Short and long term measurement
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| Induction for New Sales Starters(Growth Engineer 3 Sales Mgr)
New salespeople will need to familiarise themselves with your business - its products, its employees and its customers. An induction process for new sales staff must cover, your company, your customers, your products and vitally the sales process. This practical workshop works through all these areas to ensure you put in place a robust and useful induction that will allow new staff to get up to speed quickly.
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| Remuneration & Reward(Growth Engineer 3 Sales Mgr)
Remuneration of sales teams is not a one size fits all. Differing roles mean differing renumeration packages are appropriate. However there are some clear best practices that if done right can have a significant impact on sales results. This is a must course for all sales managers.
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| Joint Sales Visits(Growth Engineer 3 Sales Mgr)
To embed new sales skills and improve sales outcomes sales staff need to reflect on and analyse their performance, sales managers need to understand their role on joint visits including observation, intervention and feedback.
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| Basic Disciplinary Procedures*(Growth Engineer 3 Sales Mgr)
Understanding the need for following procedure and the basic requirements needed.
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| Interviewing(Growth Engineer 3 Sales Mgr)
How to structure and hold effective interviews to be able to recruit the right staff
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| Recruiting Sales People(Growth Engineer 3 Sales Mgr)
The process of recruiting sales people with the right skills and experience to match the role
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| Coaching and Effective Feedback(Growth Engineer 3 Sales Mgr)
How to coach your team to improve them and their results and how to give constructive and effective feedback
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| Sales Meetings(Growth Engineer 3 Sales Mgr)
How to structure and deliver sales meetings that have an impact. Sales meetings are vital for the sales team to share learning and develop capabilities. Many of the workshops here in the sales development zone can be delivered effectively in a weekly sales meeting, facilitating learning and continual development.
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| Motivating Sales People(Growth Engineer 2 Sales Person)
This training looks at research and best practice for motivating sales staff
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